Client Commitment Sections Should you require any further information in connection with any of the above please complete our "Contact Us" form
|
Although "Partnering" is a recent term, our established relationships with many clients confirms our long held belief in co-operation and a non-confrontational approach. We have found this the best way of achieving mutually successful projects. "The Company is committed to a policy of providing clients with a high quality of service and workmanship. In order to achieve these standards the Company favours a collaborative approach based on trust and mutual understanding. An open and flexible attitude supported by appropriate non-adversarial agreements should be adopted at all stages of a project. By such integration partnering will provide benefits to all members of the team. Our Experience of Partnering / back to top Our partnering experience extends to the regular use of tried and tested subcontractors as an integral part of the team. We are committed to implementing the principles of Best Value by working in joint consultation with clients to properly identify their current needs and areas of potential change to achieve an improved service, product and environment. The board objectives of our partnering relationships
are:
We have wide experience of Design and Build contracts and more recently working in Partnership with the public sector under the Private Finance Initiative, which has provided us with expertise in whole life costing. We have extensive experience of partnering with Public Sector Clients examples of such projects can be viewed below. Public Sector Clients/ back to top
Informal Partnering Arrangements / back to top We also have experience of Informal Partnering in various sectors which include the following : Clients Subcontractors
Consultants
Suppliers
G & J Seddon Limited are fully committed to partnering and are confident that partnering on all projects is beneficial to all parties. Our Resident Liaison Officers / back to top Our Resident Liaison Officers, who work under the supervision of our Customer Care Manager, provide the day to day support that the tenant needs whilst works are in progress in their home. They communicate with residents prior to work commencing and liaise with both resident and client to ensure the smooth progression of works. Customer Relationship Management / back to top G & J Seddon Limited operate a process of continuous improvement. The Company undertakes a Customer Care procedure which involves liaising with clients to obtain feedback regarding the Company's overall performance. The Company also has a Customer Services Department which liaises with clients to ensure any problems/concerns are dealt with quickly and effectively. Best Value / back to top G & J Seddon is firmly committed to a process of continual improvement to increase quality, efficiency and value for money to our customers. To achieve this the Company's performance is benchmarked in accordance with standards recognised by the industry via a CWC managed Benchmarking Club. To enable us to benchmark we have focused on defining Key Performance Indicators (KPI's) that are aimed at measuring our performance in respect of Time, Cost, Defects and Health and Safety. G & J Seddon aim to give time and cost certainty on projects, create a culture of 'right first time', eliminate defects and focus on the needs of our customers. By adopting the principles of continuous improvement, we can add value throughout the design, development and construction process to provide Best Value for our customers. We are actively involved in the Construction Confederation Best Value Working Party which is currently in dialogue with the DETR and the LGA on the implementation of best value procurement methods in the public sector. Benchmarking / back to top The Company is a founder member of the National Contractors' Federation (NCF) Benchmarking Group, which is facilitated by the Collaborative Working Centre (CWC). From the information gathered by the NCF, we have identified seven NCF Key Performance indicators against which we benchmark our performance and monitor improvement, in addition to these we have introduced our own customer satisfaction KPI. KPI's allow a perspective client to quickly assess our performance against the rest of the industry. they also assist us to accurately target areas for improvement within our Company. Construction Accredited Partner Scheme We are one of the National Federation of Builders Construction Accredited Partners following our successful completion of the CAPS programme. G & J are one of the first companies to achieve the designation. To achieve this status we had to satisfy the following criteria:-
The major benefits of the Scheme are that Accredited Members can immediately satisfy client requirements for an objectively established company profile and prove their competency to partner. Health & Safety / back to top It is Company policy that its operations are conducted in such a way to ensure, so far as is reasonably practicable, the health, safety and welfare of all its employees and of any other persons who may be affected by its operations. The Health & Safety Policy as established by the Company has been prepared and is applied in accordance with the requirements of Section 2 (3) of the Health & Safety at Work Act 1974. Regular formal reviews of the Health & Safety information ensure appropriate environmental, quality and site safety controls are maintained within the Company. Should you require any further information in connection with any of the above please complete our "Contact Us" form |
 |
