Customer Service
To ensure our customers receive excellent service we operate on five principles these are:-
- Standards
The identification, setting and monitoring of standards for the service we provide to ensure customer satisfaction.
- Communication
Two way communication at all levels providing comprehensive and accurate information. Operating in a transparent, open environment and where possible providing a flexible service.
- Respect
Ensure all personnel deal with both the customer and each other in a courteous and helpful manner and in a non-discriminatory way.
- Rectifying
We aim to satisfy our clients 100% first time. Identifying when we get it wrong and how we can put it right is key to our continuous improvement policy.
Ensuring we have an effective complaints procedure which will provide an apology, explanation and effective action to rectify the situation.
Ensuring that we have an effective defects management system in place to record and manage the process.
- Added Value
We are committed to provide an efficient, effective and economical service to our customers.
Customer Care Policy
Our customer care policy is based on the belief that all our customers have the right to be treated with respect and dignity.
We are committed to the delivery of a quality service, in a fair, courteous and responsive manner.
Customers will be involved as far as is practically possible, they will have the right to explanations for actions and the right to question actions taken.