Our company

Our company

Contractor Code of Conduct

We ask that all our people, including our supple chain, to  work within this code as set out below both during construction and whilst carrying out after care services.

  1. Health and Safety rules to be followed and adhered to at all   times.
  2. No operative to commence any work without prior arrangements    being made and agreed with by the resident/client.   Appointment times to be strictly adhered to.
  3. All operatives to carry company ID card at all times which must be on view to customers on every visit.
  4. If the resident/client is out always leave a calling card together with contact details.
  5. Parking and access to be agreed with resident/client. Free access must be maintained for the emergency services.
  6. All operatives to present themselves at work in a clean and tidy manner, wearing uniforms if provided.
  7. Protect the customers furniture, furnishings and personal possessions throughout the execution of works (vulnerable items should be removed by the residents). Overshoes and gloves to be worn to protect client’s property and furnishings.
  8. Work should be carried out in a clean and tidy manner – waste to be removed from site ASAP.
  9. Keep the customer informed as work progresses – be courteous, honest and considerate at all times – advise the resident/client of any delays and describe the works that have been carried out before leaving.
  10. Always keep Site manager, Customer Service Manager or RLO informed of your works.
  11. Ensure the resident/client signs the work sheet when the job is completed; return the sheet back to the RLO or Customer Service Department; failure to do so may lead to re-call of the works.
  12. Be helpful - even if there is something you cannot resolve and you cannot do anything about. Please take down details and pass them to the Site Manager, Customer Service Manager or RLO.

Please Do Not:

  • Take food or drink into the customer's premises.
  • Smoke around someone’s property.
  • Use toilet facilities without prior consent from the customer.
  • Play any music
  • Use bad language

Always:

  • Always listen to the customer
  • Be courteous, helpful and patient.
  • Respect the customer's confidentiality
  • Appreciate that you are working in someone’s premises.